I really don’t have the time to read all these FAQs, can I just call with my questions?
Yes! Just call us at 708 969-2473. Or, you may find it more convenient to email us at [email protected]
What exactly is it that you do?
On day of dog waste clean up, we pick up all dog waste,put it in a plastic bag,seal bag,and dispose in your garbage.
Why can’t I just leave my dog’s poop on the ground? Isn’t it good fertilizer?
Actually, dog waste is incredibly hazardous. Unlike horse and cow manure, dog (and cat) waste is protein based, which means that it burns/kills vegetation. The bacteria found in dog waste can live for months in the soil, contaminating our water supply and posing a threat to children who play in our yards and parks.
Is your service guaranteed?
Yes. we stand behind our service 100%. Our goal is to have your complete satisfaction. If we fail to do so, call us immediately so we can remedy any concerns.
Do I have to sign a contract?
No! If you are not 100% satisfied, you can cancel your service at any time. If you have prepaid for service,we will prorate any prepayments and send you a refund.
Can I cancel at any time?
Yes! If you cancel your service, we will prorate any prepayments and send you a refund.
Who can use your services?
We provide residential service to homeowners, as well as commercial services to public parks, condo associations, businesses, schools,or any other event in need of Poopie Pickers service.
Can I get just a one time cleaning or short-term service?
Yes! Give us a call and we’ll schedule your service right away.
Can you clean with my dog in the yard?
If your dog is friendly, we would love to have his or her company while we work. However if your dog does not enjoy our company, and we believe our safety is at risk, then we will not be able to clean your yard unless your dog is restrained or confined.
What if my gate is locked?
If your gate is locked, and no arrangements have been made to access your yard, then we will not be able to clean your yard. We will never climb or jump fences, or damage a lock. We understand your desire to keep your property secure. There are a number of options available that will allow you to keep your yard locked, and at the same time allow us access to clean your yard.
I’m concerned that after cleaning my yard you won’t close the gate properly and my dog will escape.
We completely understand your concern, and that’s why we take this issue very seriously. We will double check that the gate or door is securely closed every time we use it.
What do I have to do to start service?
Just give us a call! We have set up Buy Now buttons on our site to make choosing your service,length of service,and how many dogs we will clean up after so paying is easy.Your receipt will be delivered when we do your first service.We will set up a time to come to your home for an our first visit that is convenient for you. At this first visit, we would like to meet your dog(s),so they know who we are,and to see if we can clean when their in the yard. Then we will clean your yard!. Once we have finished cleaning your yard, you can pay us for the first month’s service,if you have not already done so.
What do you do with my pet’s waste?
We pick up all dog waste,put it in a plastic bag,seal bag,and dispose in your garbage or remove from your property.
What forms of payment do you accept?
PayPal,Credit Card,Cash or Personal Check
Can I get a lower price since I have a small dog?
We charge the same for small dogs as big dogs because even though their piles are smaller, they are harder to find. Since we spend just as much time cleaning up after small dogs as big dogs, we charge the same.
Why am I billed at a monthly rate that is more than four times the weekly rate?
A calendar year contains 52 weeks. If we billed you four times the weekly rate every month, it would equal a total of 48 weeks, not 52. It is much more convenient for you,and us to be billed once a month instead of once a week. Therefore to calculate your monthly bill, we multiply your weekly rate by 52, then divide by 12.
For example, Once a Week= $10.00 a week
$10.00 a week x 52 weeks in a year = $520.00
$520 a year / 12 months in a year = $43.33
Rounded down = $43 a month
Do you work in the rain or snow?
Weather will rarely interfere with our service. If the weather is severe, however, we may have to temporarily postpone your service.
What if we’re going on vacation and I need to suspend my service or skip a day?
No problem! Just give us a call at least 24 hours in advance so we can skip your yard while you’re away. You will not be charged for the skipped service days, and you can resume your service when you get back.
I’m having a party and I want to have my yard cleaned up right before the party. Can I add another service day this week or have my regular service day changed forjust this week?
We will do everything we can to accommodate your request and help you get ready for your party. In order to do this, we need as much advance notice as possible to schedule.
I don’t see the answers to my questions here. How do I get more information?
Call us at 708 969-2473. Or, you may find it more convenient to email us at [email protected]